Gaming is for fun — not stress. cy66 believes every player deserves a safe and healthy gaming experience. Our responsible gaming guidelines and tools are here to keep you in control at all times.
Responsible Gaming means enjoying gaming or betting as a healthy form of entertainment — where spending, time, and emotions all remain within your own control. cy66 believes online gaming should be a source of fun, not a source of problems.
Online gaming and betting are growing rapidly in Bangladesh. But like any form of entertainment, excess can be harmful. That is why cy66 provides every user with a range of tools and guidelines from the very start to keep them informed and protected.
The core principles of responsible gaming — Play when you want, stop when you want. The cy66 platform is built so you can always set limits according to your own preferences.
At cy66, responsible gaming is not just a checklist — it is at the heart of how we operate. The following principles guide everything we do every day:
Problem gaming does not happen overnight — it develops gradually. The following signs may indicate that you or someone you know needs help:
Repeatedly spending beyond your set budget or borrowing money to play.
Playing for hours on end with no sense of how much time has passed.
Placing larger bets after a loss in an attempt to win back money you've lost.
Lying about gaming or hiding it from people close to you.
Feeling anxious, irritable, or restless when unable to play.
Neglecting responsibilities at work, school, or home due to gaming.
Cy66 gives every player full control over their gaming experience. The tools below are available at any time from your account settings:
Set a maximum deposit limit on a daily, weekly, or monthly basis. Increasing your limit takes 7 days to come into effect.
Decide in advance the maximum amount in BDT you are willing to lose within a given period.
Set how long you want to play in a single session. When the time is up, you will receive an automatic alert or be logged out.
Temporarily pause your account for anywhere between 24 hours and 30 days. You will not be able to play during this period.
Pop-up notifications will appear at regular intervals to remind you how long you have been playing and how much you have spent.
Close your account for a minimum of 6 months or permanently. All promotional communications will be suspended for the duration.
At cy66, you can set the following types of limits yourself. Decreasing a limit takes effect immediately, while increasing one requires a waiting period:
| Limit Type | Time Limit | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | After 7 days |
| Loss Limit | Daily / Weekly / Monthly | Instant | After 7 days |
| Bet Limit | Per Bet | Instant | After 48 hours |
| Session Time | Per Session | Instant | After 24 hours |
| Cooldown | 24 hours – 30 days | Instant | After the Cooldown Ends |
| Self-Exclusion | 6 months – Permanent | Instant | After 6 months / Permanent |
Answer the following questions honestly. If you answer "Yes" to three or more, please talk to us or set a limit:
If you feel you need a short or long break from gaming, cy66's self-exclusion process is completely straightforward and confidential. Follow the steps below:
Log in to your account at cy66.win.
Go to the "Responsible Gaming" section from the account settings menu.
Choose from a 6-month, 1-year, 3-year, or permanent self-exclusion.
Verify your identity to confirm. The request will take effect immediately.
No bonus offers or marketing messages will be sent during the self-exclusion period.
Cy66 strictly prohibits anyone under 18 from participating on the gaming platform. We have put several measures in place to enforce this policy:
Recommended filtering tools for parents (these are third-party services, not affiliated with cy66): Net Nanny, Gamban, Betfilter — installing this type of software on a device can block access to online gaming sites.
Problem gambling is a mental health issue, and seeking help for it is completely normal. In addition to the cy66 support team, you can also reach out to professional organizations:
Chat with our Responsible Gaming team via live chat, available 24 hours a day, 7 days a week. Completely confidential.
For more information about gaming problems or account limits, write to our support email: [email protected]
Seeking advice from a mental health professional is the most effective step in addressing a gaming addiction.
If someone you know seems to be struggling with a gaming problem, reach out to cy66 Support to help them.
Cy66 is committed to your safety — not just in words, but in every action we take.
Cy66 complies with international licensing standards and ensures transparency through regular third-party audits.
The RTP (Return to Player) rate for every game is clearly displayed so players can make informed decisions.
Our automated system detects unusual gaming patterns and proactively reaches out to players who may be at risk.
All cy66 staff are trained in responsible gaming and are always ready to support players.
Cy66 also works with professional organizations to support overall mental well-being, not just gaming-related concerns.
All self-exclusion and limit-setting information is kept strictly confidential and is never shared with any third party.